Delivery & Shipping Policy

Order Processing

All orders are processed within 24–48 hours after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.

Delivery Timeline

Standard delivery across India usually takes 3–7 business days.
Remote or rural locations may require 7–10 business days.
Delivery timelines are estimates and may vary due to weather, courier delays, or other unforeseen circumstances.

Shipping Charges

Free shipping on selected products and promotional offers.
Shipping charges, if applicable, will be displayed during checkout before payment.

Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS, WhatsApp, or Email.
You can use the tracking number to monitor your shipment status.

Delivery Attempts

Courier partners will normally make 2–3 delivery attempts.
If delivery is unsuccessful due to an incorrect address or customer unavailability, additional shipping charges may apply for re-delivery.

Incorrect Address

Customers are responsible for providing the correct shipping address and contact details.
PhoneLelo is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Damaged or Missing Packages

If your package arrives damaged or items are missing, contact our customer support within 48 hours of delivery with photos of the package and product.

International Shipping

Currently, PhoneLelo delivers only within India.

Contact Us
For any shipping or delivery-related questions, please contact our customer support through email, phone, or WhatsApp.